Returns and Exchanges

Items must be: Unused, unworn, unwashed, and unaltered. In the original packaging with all tags attached. Complete with all accessories. Free from damage that happened after delivery. Bought with a receipt or linked to your customer profile (online orders are saved to your profile automatically)

Final Sale

Gift cards, Sale items, Food items, Lingerie and Swimwear

Email us at shoporiginata@gmail.com from the email on your customer profile. Tell us what you’re sending back and whether you want a refund or store credit.

We’ll reply within 1-2 business days with instructions.

Pack your items securely and ship them back before your deadline.

Return Shipping

You’re responsible for return shipping. You can ship with any carrier, or ask us for a return label and we’ll subtract its cost from your refund. Original shipping charges are not refunded. We suggest using tracking, since we can’t replace returns lost in the mail.

Refunds

Once your return arrives, please allow 5 to 7 business days for us to check and process it. We’ll email you when your refund is done. Refunds go back to your original payment method, and your bank may take a few extra days to post them. Items bought with a discount are refunded at the price you paid.

Exchanges

We don’t offer exchanges on online orders. To get a different size, color, or item, return your original for a refund or store credit and place a new order.

Damaged or Wrong Items

If your order arrives damaged or isn’t what you ordered, email us within 7 days of delivery. We’ll pay for return shipping and send a replacement or a full refund.

Items bought between November 15 and December 25 can be returned until January 31 of the following year.

If an item you purchased is marked down within 7 days of your purchase date, we're happy to honor the difference as store credit. Price adjustments are issued as store credit only and are not available on items that were already on sale at the time of purchase or on purchases made during promotional sale events, including but not limited to Black Friday, Cyber Monday, and seasonal or semi-annual sales. To request a price adjustment, please contact us within the 7-day window.

Price Matching

We’re happy to match a lower price on any product we carry, before or within 7 days after your purchase. The item must be the same product, and it must be in stock at the other store in the same size and color. Just show us the lower price (a link or a photo) in store, or email it to shoporiginata@gmail.com.

We can’t match prices that use coupon codes, or prices from marketplace sellers such as Amazon or eBay.